Refund Policy
At Prestige Jersey, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help. Please review our refund policy below for detailed information on how to request a return and refund.
1. Returns
- Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Customized or personalized items are not eligible for return unless they are defective or damaged upon arrival.
- Time Frame: You have 30 days from the date you received your item to request a return.
- Proof of Purchase: A receipt or proof of purchase is required to process your return.
2. Refunds
- Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
- Non-Refundable Items: Certain items are non-refundable, including but not limited to gift cards and any item not in its original condition, damaged, or missing parts for reasons not due to our error.
3. Shipping
- Return Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Lost or Stolen Packages: We are not responsible for items lost or stolen in transit. We recommend using a trackable shipping service or purchasing shipping insurance.
4. Contact Us
If you have any questions about our refund policy or need to request a return and refund, please contact us at:
PrestigeJersey on Facebook or instagram
